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Patient Journeys

The Paxman Scalp Cooling System is used all over the world to help prevent hair loss for patients undergoing chemotherapy treatment. We are always keen to hear the stories of the people we meet and speak to every day, offering our support and listening to the ways we can continually improve.

There have been many successful outcomes for people using the Paxman system – see what patients and healthcare professionals have to say about their experience of scalp cooling below.

Lisa Wells

My name is Lisa Wells. I’m 32 and a mother to two beautiful girls. On the 15th of December 2017, when my baby was just 5 weeks old I was diagnosed with terminal bowel cancer that had spread to my liver. My chemotherapy began the week after diagnosis and I am currently being treated at the Royal United Hospital in Bath. When you begin your chemotherapy journey, the whole process is explained to you and it was then that I was told that the chemotherapy treatment I was to receive would cause me to lose my hair. The nurses...

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Rachel Kenneally

On the 26th March 2018 primary school teacher Rachel Kenneally sadly passed away in her home surrounded by loving family and friends. Rachel was determined to raise awareness of scalp cooling but died before she had chance to. Now her family are sharing Rachel’s story to fulfil her last wish to help others. Rachel was an inspiration and natural ambassador, showing bravery and selflessness following her diagnosis and illness. On behalf of everyone at Paxman we wanted to pass on our heartfelt and sincere condolences to all Rachel’s family and thank them for bravely sharing Rachel’s story.

“I’m Rachel and...

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When anyone finds out I have had chemo they say to me, ‘but you’ve kept your hair’ then that’s my cue to explain the scalp cooler!

I was a 43 year old busy mom of two boys and three step children. I was doing high intensity interval training four times a week and was fairly fit. I felt a thickening in my left breast which I thought was muscle from lifting weights. After a few weeks I decided to get it checked at the doctors. The GP sent me to the rapid access clinic at Russell’s Hall Hospital where I had a mammogram and ultrasound, followed by core biopsies of my breast and lymph nodes. On the 25th April 2017 I was given the results I had been...

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Elizabeth Paddock

Being diagnosed with ovarian cancer at 26, I’ve learnt that cancer can affect anyone, at any time, at any age. In February 2017, fourteen days after routine surgery to remove an ovarian cyst I heard the words ‘You have cancer’. I’d wandered into the appointment clutching a coffee thinking my consultant wanted to check my surgery scars, and instead I heard the words no one should ever have to hear. I had been going to my GP for three years with the symptoms and had been dismissed on each appointment, and now I was being told I needed additional surgery...

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Helen Allsop, Mansfield

I’m Helen and I have been married for 24 years. I am a mum of four - 3 boys and a girl. I work for Weight Watchers as a coach and I absolutely love my job.

It all started when I went for a routine mammogram on 16 January 2017. My first had been 3 years ago when I was 49 but since then I hadn’t felt anything, I hadn’t had any changes so to me it was just a routine check-up. I nearly didn’t go for the appointment as it fell between two family birthdays and I considered myself...

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Debbie Charles

I was referred to an oncologist and my chemotherapy treatment began in September at Northampton General Hospital.

To be truthful, I was mortified at the thought of losing my hair. I knew I could cope with most things, however, losing my hair (which was my best feature) was something else. Years ago, I can remember watching a TV movie following the life of Ann Jillian in which she was diagnosed with breast cancer and used a cold cap during her chemotherapy. For whatever reason, I had remembered this and set about researching ‘cold cap’ on the internet.

Before the start date of...

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Christine Lydon,

“Early photos suggested my hair would indeed be my crowning glory. Blessed with golden Shirley Temple style curls and the sassy personality to match, it seemed I was assured an easy ride in the hair stakes. Sadly by the time I hit my teens, the curls had drooped and the shade was closer to a mousey brown than California blond. It was frustrating. I tried to encourage a bit of blondness with chamomile and lemon juice concoctions, to little effect, followed by various wash in/wash out colours. Once at university I embarked on an expensive highlight habit as I flirted with...

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Nelia Soares, Texas, USA

In November 2015, I got married in beautiful Maui and returned to find out that the preventive mammogram I had before I left was abnormal. I had a repeat mammogram that same month and was devastated to learn I had breast cancer. I was told that, for the next year, I would undergo chemotherapy, three surgeries, radiation and IV infusions every 3 weeks, not to mention all the frequent follow ups. I remained in a fog throughout the holiday season in 2015. One of my biggest fears was losing my hair during chemotherapy. People would tell me that my hair would...

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Felicity Gain

Hello, my name is Felicity Gain. I am 39 and have just been diagnosed with breast cancer. Hair loss is not a new thing to me to be honest as I have already lost it twice due to illness; first with leukaemia and then when I had a bone marrow transplant. I am determined not to lose it again to breast cancer!

When I had leukaemia 15 years ago, I wished that I could have used a cold cap. Unfortunately, the treatment didn’t allow for this as the chemotherapy had to reach my whole body. This meant I lost my...

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Andrea Moffat

I’d just landed back in the UK having been out in Oman for a week delivering a training course for my professional institute to find a letter waiting for me. The letter was calling me back the very next day - a routine mammogram had revealed abnormalities.

I knew when the doctor I saw the next day stopped what she was doing, looked at me squarely and said there was something nasty evident on the ultra-sound that something was wrong. They just don’t say that without a biopsy unless they are really certain. It might sound...

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Jane Pitman

Richard Paxman had the pleasure of meeting Jane Pitman during a visit to Australia in November. Jane was the first person in Queensland to use the Paxman scalp cooling system and was very enthusiastic about our product as it allowed her to keep her hair throughout her chemotherapy programme. She was very keen to become a Paxman Pioneer.

Sadly, Jane lost her fight with her incurable cholangiocarcinoma on February 4th 2017, about 9 months after being diagnosed.
Jane was an elegant, stylish person and looked fantastic when Richard met her in November. This photo was taken...

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Catherine Murray, Campbeltown, Scotland

Hi, my name is Catherine and I am 57 years old, married, have two children and also two grandchildren.

My cancer journey began in February 2012. Life was good and I was looking forward to the birth of my first grandchild, due April 2012. One evening after a long day at work I felt a lump on my left breast which my husband checked and confirmed he could also feel. A few days later it was confirmed that I had breast cancer. My whole world fell apart, not knowing how advanced the cancer had progressed or spread, my initial thoughts were...

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Ailsa MacKenzie

I was diagnosed with breast cancer in November 2016, aged 44. What at first appeared to be a tiny 7mm tumour that could only be seen on ultrasound turned out to be a stage 3, grade 3 ‘triple positive’ aggressive cancer with an aggressive treatment plan – mastectomy and reconstruction, lymph node clearance, chemotherapy, radiotherapy and on-going targeted and hormonal treatment.

My partner had died from cancer only months earlier in January 2016, and my first thought on diagnosis was how to protect our young son from further trauma. I suspected that even if I told him I was going to...

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Lauren West, Australia

My name is Lauren and I am a 35-year-old woman from Australia. My journey starts on a beautiful autumn afternoon in New York. After a day of exploring, I went back to my hotel room and noticed that my right breast appeared to be looking more fabulous and fuller than the other. I found a large, distinct lump. Although quite shocked, I dismissed the lump as hormonal changes that might result in a cyst or something. I’d had a breast check at the doctor two years prior, so cancer wasn’t even on my radar -especially not while holidaying in New...

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Laura Crosbie, Leeds

I was 34-years-old when I was diagnosed with invasive ductal carcinoma breast cancer, stage 2, having found a lump by accident one morning in the shower.

My treatment began with lots of scans and biopsies, along with the removal of the sentinel lymph nodes which were thankfully clear.

I started chemotherapy on 15th February 2017 at St James’ Hospital, Leeds. I had two doses of Epirubicin/ Cyclophosphamide and four Docetaxel. My last chemo cycle was on the 1st June 2017 and I’ve since had a single mastectomy with an immediate reconstruction.

I was informed about the cold cap when I was first diagnosed....

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Gail Longinotti

The photograph you see of me was taken in Majorca the day after my sixth chemotherapy treatment. I finished the treatment on 6th June 2016 and flew to Palma on the 7th. YES, I have hair and I was so pleased given the 30 degree heat - not an ideal temperature for wearing a wig and being able to take a dip in the pool…

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